Order and delivery terms

These are ÄkäslompoloSportshop.fi (Business ID: 3277141-6) terms of delivery. Delivery terms include, among other things, information about the online store’s delivery terms and prices, return policy and payment methods.

General

All our prices include VAT and the prices are given in euros (€), unless otherwise mentioned. We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store. We reserve the right to change the prices, terms and conditions. The customer accepts these delivery terms when placing the order. We deliver only to EU countries. Note that we do not ship products larger than 100 cm outside of Finland.

Ordering

You can order goods by registering to our online store. You’ll need to fill in your details, such as your name, address, phone number and e-mail. The registration details can be used for marketing of our services, but will never be handed out to a third party. After ordering, you will receive a confirmation via e-mail. We reserve the right to cancel the order in case of delivery problems.

Delivery times

We usually process an order one weekday after the order has arrived the delivery time thus being 3-5 days inside Finland and 5-10 days to other EU countries. Product specific delivery times are given on each product’s product card. The given delivery times are estimates and are not binding. Äkäslompolosportshop.fi is not responsible for any damages and/or additional costs caused to the customer if the delivery is delayed.

Cost of the delivery

Delivery costs in Finland starting from 4,90€ and to other EU-countries starting from 9,90€. We charge 10€ for uncollected packages. Pickup from the store is always free of charge. Pickup is possible during store opening hours.

Delivery methods

Delivery methods that are available to your region are shown automatically in the shopping cart and also prices are calculated automatically.

Payment methods

The following payment methods can be used to pay online store orders.

Finnish Web Payments

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830
www.paytrail.com

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Customer returns in Finland

Products bought in the online store have a 14-day exchange and return right in Finland in accordance with the Consumer Protection Act. The return period (14 days) starts when the customer has received the product. The right of return only applies to unused and products that are valid for sale (product tags attached, it is not enough that the product and price tags are sent back detached, products need to be unwashed and unused). We no longer accept returns after the 14-day return period has expired. We do not accept cash on delivery parcel and you can also return the product to our store. The exchange of the product is free of charge for the customer, for returns we charge a return fee of 4.90 €. A return fee of 4.90 € is deducted from the shipping costs of the order upon return (example return: product 100 € + shipping fee 4.90 € total cost 104.90 €, the refundable amount is then 100 €, when a return fee of 4.90 € has been deducted from the return shipping fee).
 
When we have accepted and received the return, we register the return with Paytrail, in which case Paytrail will return the money (purchase amount including delivery costs minus the return cost of 4.90 €) according to the payment method.
 
For all questions related to orders, you can contact us: info@akaslompolosportshop.fi. The general practice in complaint cases is to repair the product or exchange the product for a new one.
 

Follow these instructions when returning products:

  1. Fill out the return form that came with the order
  2. Protect returned products well. Use the corresponding package in which the product was delivered and close the package carefully. It is the customer’s responsibility to keep the return intact during transport.
  3. Take the return to the Posti/Matkahuolto office and give them the return number below and ask for a receipt for the return. Keep the receipt for at least 3 months. The receipt is proof of the return.

  • Matkahuolto: Return number 9504835. Please note! Long products (over 120 cm) such as skis and downhill skis, poles, etc. must be returned through Matkahuolto.

  • Posti: Return number 674550.

We reserve the right to change our terms of delivery. Before placing an order, the customer must familiarize himself with the delivery conditions valid at any given time.
 

Customer returns and product changes from abroad

Customers are responsible for all shipping fees involved for returning or changing items from abroad.

Customer service

If you have any questions, contact us via e-mail info@akaslompolosportshop.fi or by phone +358 16 569 099.